Manager, Retail Services
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for a Manager, Retail Services, reporting to the VP, Retail. This is a 12-month, full-time contract opportunity. The Retail Services Manager is a strategic leader responsible for driving operational excellence across TBS retail. This role oversees daily operations, optimizes processes, and builds strong partnerships internally and externally to ensure seamless execution. Key responsibilities include developing and improving operational workflows, managing capital and store budgets, overseeing reporting and compliance, and serving as a critical communication link between Corporate Retail, Support Divisions, and Field Operations. The Retail Services Manager plays a pivotal role in enabling profitability, enhancing customer experience, and fostering collaboration throughout the organization. This role requires the ability to maintain a flexible schedule to ensure continuity of operations and team support.
Location
Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits into the office a minimum of three times per week and on an as-needed basis depending on the role and function.
What You'll Be Doing
- Lead a high-performing Retail support team and foster strong cross-functional relationships
- Drive financial planning and performance, overseeing annual operating plans, budgets, and cost optimization initiatives
- Deliver actionable insights through advanced analytics, scenario planning, and clear communication to influence executive decisions
- Champion process improvement, continuously enhancing operational workflows to boost efficiency and customer experience
- Oversee reporting and compliance, ensuring accuracy and governance across all retail division activities
- Manage strategic projects, aligning corporate, field, and vendor partners for seamless execution of key programs
- Elevate customer experience, reinforcing programs that deliver superior service and sustainability across retail locations
- Collaborate with suppliers and vendors, negotiating and managing service contracts to maximize value and reduce costs
- Lead planning forums and performance reviews, promoting transparency, trust, and data-driven decision-making
- Act as a key liaison, representing the organization with external partners and committees to strengthen industry relationships
- Perform other related duties and projects as assigned
Who You Are - Your Knowledge, Skills & Experience
Education
- Post-graduate in Business or Economics
- Certification in Retail Administration or Retail Management preferred
Experience
- 8-10 years management experience in a retail focused environment
- 5 years in financial management, budgeting or related area
- Experience working closely with suppliers and customers to balance demand and supply requirements
Skills
- Strong leadership and organizational skills with a focus on operational excellence
- Financial acumen for budget management and forecasting
- Strong interpersonal skills; ability to develop collaborative relationships across the company
- Clear communication skills and a talent for connecting strategy to execution
- Drives a continuous improvement and solutions-oriented mindset, takes initiative, and pro-actively seeks opportunities to add value
- Excellent presentation skills, adept at delivering messages concisely and with confidence and passion
- Strong ability to be flexible and adapt to changing business needs
- Strong project management skills
Deadline to Apply:
December 12th, 2025 @ 11:59pm EST
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.
We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, hybrid work arrangement, summer hours, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
