Accounts Receivable Clerk - Contract
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for an Accounts Receivable Clerk reporting to the Manager, Accounts Receivable. This is an 12-month, full-time contract opportunity. This position plays a key role in managing daily interactions with both customers and the call centre, ensuring all inquiries are addressed promptly, professionally, and with a high level of courtesy. Responsibilities include releasing credit holds, reconciling accounts with overdue balances, resolving customer disputes, and overseeing the collections process. In addition, this role involves generating cheque runs and preparing various accounts receivable reports as needed.
Location
Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits into the office a minimum of three times per week and on an as-needed basis depending on the role and function.
What You'll Be Doing
- Collect outstanding balances from customers, ensuring timely resolution while maintaining a professional and courteous approach
- Handle incoming phone calls and email inquiries from customers and internal stakeholders, providing accurate information and prompt assistance in a professional manner
- Reconcile customer discrepancies, particularly those with long-standing balances, and supply supporting documentation to facilitate resolution and transparency
- Liaise with distribution centers and call center to resolve customer disputes, ensuring issues are handled efficiently and in alignment with company policies
- Ensure all month-end accounts receivable processes are met in accordance with established timelines and procedures
- Prepare and process weekly cheque runs, ensuring accuracy and adherence to payment schedules
- Support internal business partners in investigating customer questions/issues related to AR in a timely and professional manner
- Maintain positive relationships with customers through consistent communication, responsiveness, and a commitment to service excellence
- Proactively identify opportunities to continuously improve AR processes to maintain high standards of efficiencies
- Initiate collection procedures for delinquent customers
- Adhere to all relevant company policies and procedures governing accounts receivable activities
- Perform other related projects and duties as assigned
Who You Are - Your Knowledge, Skills & Experience
Education
- High school diploma or equivalent required
Experience
- 2+ years experience in Accounts Receivable and Customer Service
- Previous experience using SAP and BW is considered an asset
Skills
- Good working knowledge of generally accepted accounting principles
- Superior multi-tasking, critical thinking, and communication skills (including written, oral and interpersonal)
- Ability to communicate with tact and professionalism
- Excellent time management and problem solving skills in a fast paced environment
- Ability to work independently and as part of a team
- Available to work flexible hours
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, hybrid work arrangement, summer hours, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
