Disability Management & Return Work Specialist
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for a Disability Management and Return to Work Specialist, reporting to the Manager, Disability Management and Return to Work. This role serves as the primary point of contact for leaders and on disability case management, including workplace injury/illness management, short- and long-term disability absences, and workplace accommodations. The role ensures the consistent administration and application of related policies and procedures and co-owns the management of occupational and non-occupational absenteeism, including WSIB and short- and long-term disability claims. Working in partnership with employees, management, union representatives, and external stakeholders (Canada Life, WSIB), the role applies best practices to support early, safe return to work and effective accommodation outcomes.
Location
Our Corporate Office is located in Bolton, ON. This is a field-based role with visits to the office on an as-needed basis. Up to 40% of business travel is required to support organizational needs, therefore a valid driver’s license and access to a vehicle is required.
What You'll Be Doing
- Review accident/incident reports and determine WSIB claim filing requirements
- Coordinate WSIB claims end-to-end, partnering with managers, union reps, employees, and WSIB to gather information and submit employer reports within required timelines
- Ensure compliance with legislative and policy requirements, including documentation, submissions, timelines, and accommodation obligations
- Support claim strategy, including collecting objective information, preparing claim objections as needed, and assembling documentation for objections/appeals
- Monitor and support early and safe return-to-work plans (including RTW meetings), liaise with internal teams on claim administration (e.g., payment/coding), and contribute to RTW training for retail leaders
- Prepare and submit employer documentation for short-term disability claims and support employees through the application process
- Partner proactively with Canada Life case managers throughout the life of a claim (including regular file reviews) to provide job information, support timely claim decisions, and help manage claim duration
- Coordinate claim administration and stakeholder inquiries, ensuring accurate benefit payments, timely updates, and required reporting (e.g., weekly hours for graduated return-to-work plans).
- Maintain complete, confidential claim records in Parklane in accordance with record-keeping standards and privacy requirements; facilitate return-to-work meetings for modified work when required
- Assess accommodation requests and gather/confirm restrictions and limitations, liaising with medical providers as required
- Develop, implement, and monitor workplace accommodation/modified work plans with employees, managers, and the union; maintain accurate documentation and HRIS/Parklane records, including quarterly modified work audits
- Perform other related projects and duties as assigned
Education
- Post-secondary education in Human Resources, Occupational Health and Safety, Kinesiology, Ergonomics or 3-5 years of recent experience specializing in absence/disability management
- Must possess or be working towards a Disability Management Certificate (CDMP or CRTWC)
- Valid G class driver’s license and access to a vehicle is required
Experience
- Minimum 3-5 years in disability claims administration/management
- Minimum 3-5 years experience working with insured and self insured short-and long-term disability products
- Knowledge of medical terminology, human anatomy, and effects of injury/illness on physiology
- Previous experience working for an organization with a unionized environment would be considered an asset
- Experience with ergonomics is an asset
- Working knowledge of Workplace Safety and Insurance Act (Ontario), Workers Compensation Board (Alberta, Saskatchewan, Manitoba), WorkSafe BC, Occupational Health and Safety acts, Human Rights legislation and relevant policies
Skills
- Understanding of Workplace safety and insurance act (Ontario), Occupational Health and Safety acts, Human Rights legislation and relevant policies
- Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience using HRIS systems, such as SAP Successfactors
- Comprehensive knowledge of insurance company policies, as well as applicable legislation and interpretation of sections of collective agreements pertinent to disability benefits
- Ability to understand functional information/Return to work (RTW) barriers and their correlation to suitable work assignments
- Excellent levels of communication both verbal and written
- Liaise with business units concerning injury / illness reporting, accident investigations, earning information & employee capabilities / restrictions
- Discretion, judgement and ability to deal with highly confidential information, sensitive and emotional situations
- Ability to understand, interpret and apply disability management best practice principles
Deadline to Apply:
June 24th, 2026 @ 11:59PM EDT
Compensation
Salary range? Yup, we’ve got one: $65,900–$82,400 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
