Manager, Customer Supply Chain
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for a Manager, Customer Supply Chain, reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager, Customer Supply Chain is a strategic, customer-first supply chain leader accountable for shaping the customer-facing supply chain strategy across the organization and serving as the single point of accountability for Customer Business Review (CBR) governance across assigned customers, channels, and market segments. This role is a senior strategic bridge between customer requirements and internal supply chain decision-making unifying demand intelligence, inventory availability, promotional priorities, KPI performance, and operational readiness into one coordinated customer plan. As a cross-functional leader, this role chairs Customer Business Reviews, drives KPI and scorecard accountability, strengthens customer collaboration models, and ensures the organization is consistently aligned to deliver exceptional service, event execution, and customer outcomes across The Beer Store and Brewers Distributor Ltd.
Location
Our Corporate Office is located in Bolton, ON. We offer a hybrid work model with visits into the office a minimum of three times per week and on an as-needed basis depending on the role and function. Up to 20% of business travel is required to support organizational needs, therefore a valid driver’s license and access to a vehicle is required.
What You'll Be Doing
- Own and lead the end-to-end Customer Business Review (CBR) cycle, aligning demand, supply, inventory, and execution into an integrated, customer-facing plan
- Chair CBR forums, translating customer demand, commercial priorities, and supply realities into clear, actionable decisions
- Establish and evolve CBR governance, frameworks, and planning processes to drive cross-functional alignment and accountability
- Serve as the primary supply chain advisor to executive leadership, delivering clear, data-driven insights on customer performance, risks, and opportunities
- Translate complex supply chain dynamics into concise executive-level recommendations that inform decision-making and prioritization
- Own and govern customer supply chain KPIs, scorecards, and performance reporting, ensuring visibility and accountability across the organization
- Identify and lead resolution of service risks, inventory challenges, and execution gaps with a strong focus on commercial impact
- Build and maintain strategic relationships with key retail customers, acting as the senior point of contact for service performance and issue resolution
- Lead joint planning with customers to align supply chain strategy with growth initiatives, promotions, and product launches
- Drive cross-functional alignment across Demand Planning, Operations, and Logistics to ensure readiness against customer commitments
- Proactively identify risks across the supply chain and lead mitigation strategies to protect service levels and customer outcomes
- Champion continuous improvement, driving process innovation, performance enhancements, and supply chain capability advancement
- Perform other related duties and projects as assigned
Who You Are - Your Knowledge, Skills & Experience
Experience
- 10+ years of progressive supply chain leadership, strategy, planning, and service governance in retail, beverage, CPG, or distribution environments
- Deep experience in implementing & leading Customer Business Reviews (CBRs) and joint planning forums with a demonstrated ability to chair structured customer conversations
- Track record of leading KPI governance and customer scorecard management, with the ability to design, track, and present performance metrics that drive transparency and build customer trust
Education
- APICS / CPIM / CSCP / SCMP or equivalent supply chain designation preferred
- Bachelor's degree in Supply Chain, Business, Operations, or a related field
- Lean or continuous improvement training is considered an asset
- Post graduate in Supply Chain, Business, Customer Relations or Analytics is preferred
Skills
- Comprehensive understanding of end-to-end supply chain planning including demand, supply, inventory, service, and customer collaboration and how each dimension influences customer outcomes
- Deep expertise in customer supply chain strategy, service performance management, Customer S&OP governance, collaborative planning, and customer performance frameworks
- Demonstrated leadership presence with a strong ownership mindset and the ability to influence and align stakeholders across organizational functions and external customer relationships
- Excellent interpersonal skills with the ability to collaborate effectively across departments within the business
- Exceptional communication and stakeholder management skills, with the confidence to represent supply chain strategy effectively to customers, brewers, and senior internal leaders
- Proficiency in customer-facing planning and collaboration tools such as JDA, SAP IBP, CPFR platforms, or equivalent systems, with the ability to use data and system outputs to strengthen customer alignment and service performance
- Strong analytical acumen and business judgment, with the ability to translate complex supply chain dynamics into clear customer insights and actionable decisions
Compensation
Salary range? Yup, we’ve got one: $93,000–$116,200 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.
We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, generous paid time off, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
