Senior Manager, Business Continuity
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for a Senior Manager, Business Continuity, reporting to the Director, Asset Protection, Risk and Insurance. This vacancy is a full-time, permanent opportunity. The Senior Business Continuity Manager is a member of the Crisis Management Team (CMT) & Business Continuity Team for The Beer Store (TBS) and Brewers Distributor Ltd. (BDL). The Senior Business Continuity Manager is accountable for managing the Enterprise Business Continuity Program which includes the development of a sustaining process to continually monitor and enhance integrated continuity programs and plans, including crisis response and operational resiliency.
Location
Our Corporate Office is located in Bolton, ON. This is a field-based role with visits to the office on an as-needed basis. Up to 20% of business travel is required to support organizational needs, therefore a valid driver’s license and access to a vehicle is required.
What You'll Be Doing
- Collaborate with Senior Leadership to ensure integration and effectiveness of Disaster Recovery (DR), Crisis Management, and Business Continuity plans
- Lead enterprise crisis management, emergency response, and business continuity exercises (e.g., simulations, dry runs), incorporating lessons learned into program improvements
- Facilitate development, testing, and continuous improvement of resiliency plans, identifying gaps and implementing action plans
- Support the design and maintenance of the enterprise-wide Business Continuity Management (BCM) program, aligned with enterprise risk management and strategic priorities
- Partner with business units to conduct Business Impact Analyses (BIA), identify critical processes, and develop recovery strategies and resiliency plans
- Monitor emerging risks (e.g., cyber, supply chain, climate) and adapt continuity strategies to strengthen organizational resilience
- Provide reporting, metrics, and insights on organizational readiness to key stakeholders and senior leadership
- Guide business leaders in aligning with BCM standards, regulatory requirements, and enterprise frameworks while balancing partnership and effective challenge
- Maintain policies, procedures, and training programs to support awareness, preparedness, and compliance
- Support financial targets by managing program activities within budget and making decisions that balance cost, risk, and operational impact
- Contribute to risk assessments, contingency planning, and analysis of recovery strategies to enhance business resilience and reduce exposure
- Provide mentorship, training, and cross-functional support to drive engagement, productivity, and alignment with organizational priorities
- Perform other related duties and projects as assigned
Who You Are - Your Knowledge, Skills & Experience
Education
- Post-Secondary Degree or Diploma in Business, Accounting, Finance or a related field
- Post-graduate certificate in Business Continuity Planning, Emergency Management or Risk Management preferred
- Industry recognized certification/designation through BCI and/or DRI such as Certified Business Continuity Professional (CBCP) or Chartered Insurance Professional (CIP) preferred
Experience
- 8 years of experience in business continuity with exposure to crisis management
- Proven experience in operational risk and/or operational resilience, with additional background in emergency operations
- Previous work experience supporting a retail organization or financial institution an asset
- Experience in developing crisis management programs and responding to incidents and crises when they occur and proactive mock trials as a quarterly snapshot on prep/measurement
- Familiarity and experience working within an Incident Command System (ICS) framework
- Exposure to a wide range of business activities and incident and crisis response, including but not limited to, IT Disaster Recovery, SAP, Cyber (DDOS, Ransomware etc.), Physical Location Loss, Pandemic, and loss of Third-party, industry related events
- Expert in planning and developing response and recovery plans for a wide range of scenarios
- Practice in performing Post Incident Reviews (PIRs), delivering results to ensure risks and gaps are addressed post incident/crisis
- Familiarity with OSFI and Industry Guidelines an asset
Skills
- Understanding of Crisis Communications and the use of mass notification solutions
- Excellent customer, decision making, problem solving, analytical and collaboration skills with the ability to focus on finer detail
- Strong organizational and priority management skills with a result driven focus
- Strong MS Office skills (specifically Word, Visio, Excel and PowerPoint), ability to process map in Visio and or Word, and design macros in excel
- Excellent verbal and written communication skills
- Strong interpersonal skills, with a high energy level and a positive attitude
- Excellent communicator with the ability to build teams, bridge relationships and coordinate activity with Management, Executives and Board
- Leader and influencer with a proven track record of leading organizational change and coordinating response and recovery activity across a broad spectrum of business units and levels of expertise
- Ability to be on call and the ability to travel for business needs (as required)
Compensation
Salary range? Yup, we’ve got one: $107,000–$133,700 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business.
We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
