Senior Manager, Draught Services
Bolton, Ontario, Canada, L7E 3A9
Who We Are
Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 28+ Ontario-based brewers! Through our Retail Stores, Distribution Centres, Draught Services, Customer Experience Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities.
The Role
We are currently searching for a Senior Manager, Draught Services, reporting to the Regional Vice-President, Logistics. This vacancy is a full-time, permanent opportunity. The Senior Manager, Draught Services is responsible for leading and optimizing all draught service operations to achieve and exceed financial, operational, and customer service objectives in alignment with corporate strategy. This role provides full oversight of warehouse, transportation, fleet, service, installation, line cleaning, brewer fulfillment and delivery functions while ensuring operational efficiency, safety, and process discipline. The Senior Manager is accountable for P&L performance, the protection of company assets, and the successful implementation of systems, processes, and strategic initiatives. Through strong leadership and change management, this role develops high-performing teams, drives continuous improvement, and ensures superior service delivery across all customer touchpoints.
Location
Our Draught Services division is located in Bolton, ON.
What You'll Be Doing
- Oversee all Draught Services operations across office, warehouse, keg repair centre, and remote field locations, ensuring safe, efficient, and customer-focused service delivery
- Lead warehouse, transportation, fleet, delivery, inventory, and installation operations to optimize performance, productivity, and service standards
- Develop, implement, and continuously improve standard operating procedures, workflows, systems, and operational processes to support business performance and scalability
- Ensure compliance with all Health & Safety legislation, corporate policies, and operational standards, fostering a culture of safety and accountability
- Own P&L performance, including revenue, profitability, operating expenses, inventory, payroll, and cost management
- Lead budgeting, forecasting, financial reporting, and performance management processes to achieve financial and operational objectives
- Drive cost optimization, productivity improvements, and operational efficiencies across all areas of the business
- Build and maintain effective relationships with brewers, suppliers, logistics partners, subcontractors, industry associations, and other key stakeholders to support business objectives
- Oversee supply chain activities, including procurement, inventory management, service delivery, and installations, ensuring alignment and operational effectiveness
- Monitor industry trends, regulatory developments, technical advancements, and market opportunities to identify risks, innovation, and growth opportunities
- Develop and execute strategic and operational plans, including workforce planning, transformation initiatives, and continuous improvement programs that support long-term growth and profitability
- Provide transformational leadership by developing, coaching, and mentoring teams, leading change initiatives, and ensuring clear communication, performance expectations, and alignment with customer and market needs
- Perform other related duties and projects as assigned
Who You Are - Your Knowledge, Skills & Experience
Education
- Business degree or equivalent experience
Experience
- Minimum 10 years of progressive management experience in operations, logistics, or service delivery
- Experience managing multi-site or field-based operations
- Proven experience required in any or all of the following: warehouse management, transportation and routing, fleet management and maintenance, delivery execution and service performance, strategic planning and operational alignment
- Project management experience, including implementation and integration of new software systems
- Experience with ERP systems and operational technologies
Skills
- Strong sales, negotiation, and relationship management skills
- Proven leadership and employee development capabilities
- Customer service focused with strong stakeholder management
- Strong analytical and financial management skills
- Proficient in managing a full P&L
- Strong understanding of transportation, delivery, and logistics operations
- Inventory management expertise with strict adherence to process and controls
- Ability to develop, implement, and enforce management routines and operational discipline
- Proven transformational leadership with change management experience
- Ability to design, implement, and improve SOPs, workflows, and best practices
- Strong knowledge of Health & Safety processes and compliance standards
- Ability to prioritize and multi-task in a fast-paced environment.
Compensation
Salary range? Yup, we’ve got one: $107,000–$133,700 CAD per year. But here’s the real deal - if you’re the perfect brew of experience, skills, and personality, we’re open to exploring beyond the range. Tell us what you’re working with, and let’s pour over it together.
What We Offer
Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. We work to recognize you in meaningful ways including a competitive compensation, incentive pay, a flex health benefits program, employee & family assistance program, defined pension plan with company matching, recognition programs, tuition reimbursement program, hybrid work arrangement, generous paid time off and summer hours program, employee special offers, and a casual dress and work environment.
*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.
Equal Opportunity Employer
We are committed to providing a respectful and empowering workplace that values our greatest resource, our people. Diversity, Equity, Inclusion & Belonging are essential components of our culture that empower us to meet the needs of our employees, customers and communities. We welcome applicants from all backgrounds including racialized persons / persons of colour, women, Indigenous / Aboriginal People of North America, persons with disabilities, 2SLGBTQIA+ persons, and any other characteristic. We’re an equal opportunity employer and provide employment accommodation in accordance with provincial legislation. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation at any stage of the recruitment process.
We genuinely thank you for your interest in this opportunity with us. Due to the high volume of applications we receive, only applicants selected for an interview will be contacted.
