IT Operations & Project Support Specialist - Contract

Who We Are

Becoming experts on beer doesn't happen overnight - we've been in business since 1927 and today, The Beer Store is the primary distribution and sales channel for beer in Ontario and is owned by 30+ Ontario-based brewers!  Through our Retail Stores, Distribution Centres, Draught Services, Customer Contact Centre, and our Corporate Office, we form one large team that is passionate about the beer business. The Beer Store is proud to foster a respectful and inclusive culture that expands and leverages the diverse talents, experiences, and perspectives of our team members to deliver exceptional service for our customers. We continue to be successful by working together, respecting each other, having a positive attitude and by trying new and innovative ideas. Not only are we knowledgeable, passionate, and loyal ambassadors for beer, we’re also health and safety advocates, environmental champions, DEIB enthusiasts and we give proudly back to our communities. 

The Role

We are currently seeking an IT Operations & Project Support Specialist, reporting to the Senior Manager, IT Vendor Management.  This is a 12 month, full-time contract opportunity.  The IT Operations & Project Support Specialist is primarily an administrative role, serving as a key liaison between end users and third-party support partners. This role involves supporting the IT team with daily and monthly financial management, including invoicing and budgeting, as well as training users on file sharing, desktop settings, applications, Windows OS, remote control solutions, and printer support. Additionally, the Specialist will manage schedules for hardware upgrades, project implementations, and process improvements, all while supporting various IT initiatives and ensuring timelines are met. The ideal candidate will excel in a fast-paced IT environment and adapt to the industry's evolving demands.

Location

Our Corporate Office is located in Bolton, ON. We offer Remote/Hybrid Flex work with visits into the office on an as-needed basis depending on the role and function. 

What You'll Be Doing

• Manage monthly and annual budgeting processes including, but not limited to, invoices, purchase orders, accounts receivable, accounts payable, and regular financial reviews of AOP and Capital spend with IT Management
• Liaison with TBS/BDL accounting and corporate financial services team providing required information for IT related costs.  This would include, but not limited to tracking monthly accruals, IT department reporting and implementation of approved accounting procedures
• Support the Senior Manager, IT Vendor Management by coordinating approved projects, managing timelines, documenting progress, and assisting with project charter tasks, including risk management, escalation, and stakeholder communication
• Ensure management and stakeholders are kept informed of critical-path progress and variances from plan
• Assisting users, virtually and in-person, to diagnose and resolve technical problems and issues including but not limited to Lexmark printers, file share, permissions, general desktop settings, applications used in production
• Develop training, and communication content for end users (projects, and internal newsletters)
• Support services coverage required for Corporate Office, Retail Stores, and Distribution Centers, including, but not limited to managing internal department communication site (SharePoint)
• Works with internal and external partners to define requirements and to build a communication channel between organizations
• Oversee departmental service requests for various activities including, but not limited to terminations, profile changes (Active Directory accounts), site open and closure modifications etc.
• Perform other related duties and projects as assigned
   

Who You Are - Your Knowledge, Skills & Experience

Education

Experience

Skills

What We Offer

Our success as an organization is a result of our commitment to our greatest strength…our people! We believe that any opportunity we can provide to help further your career growth and development is an investment in not only your individual success, but our overall success as a business. 

We work to recognize you in meaningful ways including a competitive compensation, a health benefits program, employee & family assistance program, recognition programs, hybrid work arrangement, summer hours, employee special offers, and a casual dress and work environment.

*Benefits and perks are dependent upon role and status and are subject to change at the sole discretion of the company.